Shipping & Returns
At The Velvet Angel Boutique, we want you to love every item you purchase! If something isn't quite right, we're here to make the returns or exchange process as smooth as possible.
Store Credit & Exchange Options:
- Store Credit or Exchange: Initiate and mail your return within 14 days of delivery.
- Approved exchanges will be shipped 5-7 business days after we receive your order.
- Please place packing slip/receipt inside package when applicable
- Store credit expires after 24 months.
*Please note items must be unworn, unwashed, and in original condition with tags attached.
Shoes must be returned in their original box or bag with a protective shipping box.
There is a charge a 10% restocking fee for returns.
We reserve the right to charge a restocking fee of an additional $10 per item for high return rates within a year.
Non-Returnable Items:
- Items marked FINAL SALE
- Jewelry & Accessories
- Intimates, bras, camisoles, slips, socks, and hats
- Holiday themed items
- Health & Beauty items
- Orders using discount codes at or over 30% sitewide
How do I return my merchandise?
- Send us a text or email with your order #; 972-923-4433 or amber@thevelvetangel.com
- Place item(s) in a shipping safe box or polybag with original invoice/receipt included. Processing may take 5-10 days after we receive your return. Please retain your tracking information.
Ship package to: THE VELVET ANGEL RETURNS, 301 S. Rogers, Ste. 101 Waxahachie TX 75165
Processing Time:
- Refunds, Exchanges & Store Credit: Processed within 5-10 days after being delivered to us
- Emails are generated and sent once your return is initiated
- Emails are sent when your order was received by us & it is processed
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 3 days of delivery at amber@thevelvetangel.com. We'll arrange for a replacement ASAP, or a refund if the item is unavailable.
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Email: amber@thevelvetangel.com
- Store Contact: 972-923-4433
We truly appreciate your feedback and are committed to enhancing your shopping experience. Thank you for choosing us at The Velvet Angel Boutique in Historic Downtown Waxahachie!